We're committed to helping our customers keep their sites up and running at all times, day and night. Just contact us anytime via our toll-free number 1-800-300-1069 or online.
RedHosting has four levels of support that will ensure the seamless operation of your Web sites:Day and Night Call Center Telephone Access
Our Call Center representatives go through year-round training and internal certifications to ensure they are knowledgeable about our latest technologies, services, and systems. We pride ourselves on short wait times regardless of when you contact us. During each call, we make sure you receive the personal, friendly attention you deserve.
Experienced, Knowledgeable Support Technicians at Your Service
Our Support Technicians also engage in ongoing training sessions and are periodically certified to work with particular technologies and on certain services. Because all of our servers run on the stable, time-tested FreeBSD platform, our technicians have extensive experience and training on how to support and maintain the operating system that runs our dedicated servers. Our technicians also have years of dedicated server hosting experience and have all gone through comprehensive background checks.
24-Hour Urgent Issue Resolution Team Responds within Minutes
In the rare instance that you experience a serious problem, you can e-mail or call our Urgent Issue Resolution Team, and we'll respond within minutes. This team deals with nothing but urgent issues, so they are a highly trained, highly specialized group within RedHosting. But because we offer fully managed dedicated hosting services, if there is ever a problem, we often take care of it behind the scenes before you notice than an issue has occured. Uptime and reliable service is what RedHosting is all about, and we deliver on those values with our Urgent Issue Resolution Team's assistance.
Our Account Advisors will Help Find a Solution that's Right for Your Business
Finally, our RedHosting Account Advisors are your personal connection to our company. Have questions about upgrading your service or about a custom software installation? Get in touch with your Account Advisor and rest assured that they'll find an answer to your question.
We know the importance of your business and how important your sites are to your bottom line. And as you can see, our customer service and support structure ensures the highest levels of uptime and service that your business needs to be successful.
If you have any other questions abour our support capabilities, feel free to reach us 24/7/365 via our toll-free number 1-800-300-1069 or online.